Fluent-Ecommerce Shopping Cart Software

USA Support Center 1: Forest Hills

Direct Line: 646-502-8434

India: Development and Support centre

Direct Line: 919971631617

At MINDWARE, Clients enjoy our global support network combined with our vast experience, built over ten years of industry leadership. You also get expert needs specific solutions and timely assistance with any problem you encounter while using our products, or with business in general.

Our proprietary online support management software system handles most support FAQs. Otherwise we revert back to your support requests within 12 hours through our support centers in the United States and India.

Telephone support is also offered during working hours in the USA, Canada and India. Albeit the time differences, you will reach either one of our support centers round the clock, 365 1/4.

Contract Support

Our clients choose the level of support that best fits their needs. MINDWARE offers three annual contracts at varying levels of service, with deliverables ranging from: Regional business hours telephone support under the MINDWARE Basic Support contract; to the MINDWARE Business Critical contract with 24x7 telephone support, fly-to-site engineers, and support account managers. The contracts are structured to offer a scalable range of flexible options.

MINDWARE Technical Services contracts cover all MINDWARE products, and are available worldwide. Beyond reducing the time to resolution and increasing customer satisfaction, these support solutions offer our clients many value-added services to enhance their business.

Per-Incident Support

Clients can purchase Technical Services Incidents for support when using MINDWARE products. Per-Incident support allows clients to receive support only when they need assistance. Clients may purchase support for a single incident, on an as-needed basis, or in packs. Per-Incident support entitles the customer to technical support services until that issue is resolved and/or is closed. Per-Incident support enables clients to call our support technicians` toll free. Prices for Incident based support varies based on the hours available - standard regional business hours or continuous 24x7 - and are product family related.

Electronic Support

MINDWARE Technical Services offers four electronic self-help services designed to facilitate the flow of information from technical services to you:

Our E-Mail Notification Services
Support Newsgroups
Web Knowledgebase answer your support-related questions and give you direct access to our vast stores of knowledge.
Web Based Case Management? (see below)

Use these services to receive the latest patches and upgrades, product alerts and information, and exchange ideas, best practices and tips.

Web-based Case Management

For Business Critical client installations, our Web-based Case Management Tool provides you with the ability to submit support tickets or cases, add notes to an open case file, track its progress, review associated Plans of Action (POAs) and receive update notifications.

For all our other clients, Web-based Case Management provides you with the ability to view your open cases, closed cases and associated Plans of Action.